Being a chat operator: In recent years, technology has made significant improvements, which has led customers to prefer the convenience of addressing issues on the go through online chat support. Even though many people still prefer traditional phone-based customer service, simple questions can now be resolved quickly through the convenience of online chat. As you see, most online retailers have a chat button on their websites that facilitates direct communication for customer inquiries. By clicking this chat button you can ask questions and make inquiries directly. This enables clients to talk to a person directly just in case they have questions on a product.
Here are 11 online chat operator jobs that are hiring customer service agents.
1) Concentrix : Concentrix is a company that provides consulting services for customer engagement and business performance in the United States. Many times they partner with companies who require remote chat agents.
Number of Employees: 10,001-1,000,000
Chat agents have the responsibility of providing exceptional customer service to website visitors. Their daily duties include responding to customer inquiries through live chat.
Concentrix hires all types of remote roles.
From front-line talent who support customers to product managers, digital innovators, executive leaders, and more. Concentrix has the ability to match your career goals and aspirations with the right remote role
Average pay is $16 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Great for people with no experience looking to gain customer service/call center experience. | Concentrix has a lot of people who have been working in the same position for a while and are still receiving a low salary. |
It’s Good For Freshers as Working Environment is Good and Chill | The management made me wait for more than 2 months just to receive my final paycheck. |
2) SiteStaff Chat : SiteStaff, a chat service provider, allows companies in different industries to hire chat-based receptionists for effective customer service. Chat services are offered to a variety of businesses, including senior living, medical, finance, and law. At SiteStaff, virtual chat hosts are hired to work from their homes.
To join, you must type at a speed of 65-75+ WPM and have perfect punctuation, grammar, and spelling.
Chat Hosts engage in 3-4 conversations at the same time.
Average pay is $10 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
If you want to work from home and set your own hours, this is definitely something to look into. You do earn commission, all the coworkers/team members I did meet (through conference call) were very nice. The CEO was very helpful, encouraging, and hands-on in helping his contractors conduct and make sales. | This is a cold-calling type of job, if you are in sales. The pay is also strictly commission-based: there is no base pay. If you don't make sales, you aren't getting paid, which can be very demoralizing when you put in the legwork to research and contact company after company only to end up with no sales. |
Great environment to work in and flexible schedule, great leadership team, first-rate live chat services for its customers, long tenured staff. | Commission is only paid once new client acquisition occurs. If you're looking for an hourly or salaried position where you're punching a time clock, this isn't for you. |
3) Support : Support.com provides full-service support and security solutions using an innovative home-sourcing model.
Additional employment benefits include medical and dental insurance, referral bonuses, pay-for-performance programs, paid vacation, and floating holidays. Paid life insurance is also available.
Average pay is $10 - $16 per hour.
Pros and cons as per employee reviews on www.indeed.com.
Pros | Cons |
It was an overall great experience working with Support.com I worked with them 6 + years and met some great people along the way. | Underpaid, employees and managers constantly churning due to poor pay and working conditions. I would strongly advise you to get any other job rather than suffer PTSD from working here. |
Great company to work. Leaders are very down to earth and easy to communicate with. | No job advancement. I worked there five years. The pay I start with is the same pay that I was making when I left after being there for five years. |
4) Amazon: The Amazon team offers assistance to customers in 16 languages from over 130 locations worldwide.
The job description focuses on preventing and solving problems for customers, with a focus on designing and developing self-service technologies, building and managing products and programs, and interacting directly with customers.
Average pay is $24.69 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Amazon offers competitive salaries, a wide range of benefits and a culture of innovation. All these factors contribute to employees feeling like valued members of the team, and working with Amazon is a great way to enjoy a rewarding and fulfilling career. | The cons of working at Amazon include high stress levels and lack of proper execution or planning of tasks. Employees are expected to maintain highly demanding deadlines and work long hours, leading to burnout and an inability to meet customer expectations. |
Work From Home Decent Part Time Pay Flexibility With Work Shifts | Less time with the family |
5) Modsquad: ModSquad is a legit freelancing site that offers specialized jobs that are geared towards providing moderator services.
The job description for customer support projects involves providing assistance via phone, email, chat and content moderation, which involves moderating posts on websites or blogs.
Average pay is $10.94 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
There are so many wonderful things about working for the company. My favorite is probably the flexibility I have with my hours. I also love the company culture and enjoy working with everyone. | Minimal growth opportunities, don't recognize seniority on some projects when it comes to offering promotions. No benefits. Low pay. |
Great Segway into remote working, learning a variety of tools. Opportunities to hire on with multiple clients. Flexibility with hours. | Lots of favoritism, pay is low, and no place for advancement. There are no benefits. |
6) The Chat Shop: The Chat Shop is a company that has its headquarters and agents located in the UK. Their job involves creating live chat strategies that generate leads and provide the best possible customer service.
Average hourly pay for a Customer Support Representative at The Chat Shop ranges from approximately $10.65 per hour to $11.90 per hour.
It is necessary to have a high typing speed.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Sick and Vacation pay. They have someone who is there to talk to you if you're feeling down mentally. They really make mental health as a priority. The team is fun yet professional. | Time management is of the essence here so if you get overwhelmed or flustered easily and tend to "shut down" because of that, you also may find this role difficult. |
The opportunity for advancement is amazing if you are dedicated to your work and do well. The atmosphere gives positive, fun vibes which can definitely be felt even if the "office" is a digital one. | Full time isn't easy to come by as a Live Chat Agent, but it's common to be able to pick up shifts. You work on UK time, so you need to be able to do some math. |
7) Needle : Needle.com is a company that provides chat support services to major brands including Overstock, Norton, Skull Candy, Under Armour, Coach, Norwegian Cruise Lines, and more.
Their chat agents, also known as 'Advocates', are responsible for providing customer assistance and helping customers find exactly what they need online.
Your responsibility will be to assist customers with their questions or concerns through online chat. You'll help them find the right product, complete the checkout process, and provide feedback to the brands you work with.
Needlers earn incentive points based on a variety of factors, such as how quickly you respond to chat requests, the number of sales you make, and customer satisfaction scores. The points can be exchanged for products such as iPads, speakers, Hoodies, and other items from their clients.
Average pay is $15-$24 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Set your own schedule, Work from home, no phone work, pay CAN be good, 'points' to spend on merchandise. | Pay is based per chat, so there are times that you'll be working for less than minimum wage, no communication about what's really going on with management, Questions go unanswered. |
Flexible Schedule: Users appreciate the flexibility of Needle's schedule, with many reviewers stating that they can work at their own pace and choose their hours.
| They pay in points but you can be terminated before you can use the points with no warning, and no explanation. |
8) ExecOnline : Based in New York, ExecOnline is a privately-held e-learning company that specializes in providing professional development opportunities for company executives.
There is customer support available via remote position.
It is necessary to have 10-20 hours of availability per week.
It is required that candidates have been located and authorized to work in the US.
Average pay is $20-$25 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Company culture to be supportive and inclusive, with a strong focus on teamwork and collaboration. The leadership team is knowledgeable and approachable, always willing to lend their expertise and guidance. The company invests heavily in employee development, offering a range of training opportunities and growth paths for those who want to advance their careers. | Unnecessary meetings -all over the place -overworked -not enough marketing content or events for BDR's to succeed. Nothing is updated (like client stories on the website are years old) |
Best place to learn new things and accelerate your skills. | Growing pains from recent re-org in some departments Implementing new features and systems for customers but the current ones still have some functionality issues that need to be addressed |
9) Foundever : Foundever is the world's leading company in the customer experience (CX) industry. Their team is responsible for providing the best experiences for +750 of the world's leading and digital-first brands.
The benefits package contains hands-on training that is fully paid, medical, dental, life, and vision insurance, company-matched RRSP contributions, and ample paid time off.
To apply, you need a desktop computer that runs Windows 10 and has an internet speed of 5.0 Mbps download and 3.0 Mbps upload.
Average pay : Approximately $10-$18.26 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Free training and licensing to be a Personal lines Insurance Agent. Access to multiple lines of support ranging from you direct mgr (Coach), Help lines and two different chat options. Good training programs for advancement within the company. | Compensation is fair to start, but as you go and gain more responsibility you pay does not increase with the lines of business that you are expected to handle. |
The hiring process was fast. The employees were accommodating to those who were applying. The salary offer was reasonable for someone without experience. | Promotion is slow paced already working as a TL but still being paid as an agent. |
10) Outplex : OutPLEX was the first to pioneer the work from home call center model in 2005. The company is involved in various industries, such as government agencies, healthcare, financial, retail, energy, insurance, technology, travel, and telecommunications.
The benefits of working remotely include fully remote offices, flexible hours, generous time off, and vacation.
The ability to type between 30WPM and 50WPM.
Average pay : Approximately $16 per hour.
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
It's a great company to work with! no micro management, and you have the opportunity to grow personally and professionally. | Low pay, does not provide working tools (computer). |
Payout on time without issues. | Long working hours without rest and very poor training. |
100% chat, zero phone work. | 100% performance based, if you can't sell or the customer doesn't like the client company, you're out. |
11) Livechat : Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.
The company has offices in Wrocław, Poland, and Boston, Massachusetts, United States. It serves more than 28,000 paid customer in over 150 countries.
The benefits : 100% remote work, Wellness programs,Mental health benefits, Paid holidays, Paid sick days.
Speak English Fluently, fluency means being able to talk freely, joining different conversations without language problems, and writing accurately.
Average pay : Approximately salary $40K-$65K annually
Pros and cons as per employee reviews on www.glassdoor.com.
Pros | Cons |
Fully remote, friendly atmosphere | 3 working shifts can get you a bit tired in a long term. |
B2B contract with holidays, sick leaves, bank holidays and taxes covered by LiveChat. | It takes a while before new employees understand the business Some people are not ready for such dynamic environment. |
Benefits (the private medical health care, the MultiSport card, pizza days, snacks & drinks). | Growing fast means there is a lot to learn and quick. Constant change is something I am used to but I know it's not for everyone. |
What are the necessary skills to become a chat agent?
Online chat jobs, commonly known as chat support or live chat jobs, require a specific set of skills and qualifications. Online chat jobs can have different requirements depending on the employer and role, but here are some general skills and qualifications that are required:
Excellent Communication Skills: Excellent communication skills are a must because online chat primarily involves text-based interactions with customers or clients.
Typing Speed and Accuracy: To respond to customer inquiries promptly, you need to be able to type quickly and accurately.
Customer service skills: Customer service skills require a commitment to providing top-notch customer service, which requires patience, empathy, and competence to handle problems or respond to inquiries.
Problem-Solving Skills: To deal with customer concerns or inquiries, it's crucial to possess problem-solving skills.
Product or Service Knowledge: Product or service knowledge depends on the job, so it's important that you know the products or services you're supporting.
Multitasking: It is a valuable skill to be able to multitask effectively because some chat support roles may require handling multiple chat sessions simultaneously.
Empathy: Empathy is the ability to understand and feel for customers' problems or worries, which can result in a satisfying customer experience.
Technical Proficiency: Technical knowledge is second to none. Familiarity with chat software and any other programs or systems implemented by the firm is very important. If need be, you should be skilled enough to manage websites and provide technical support.
Adaptability: It's important to manage different types of customers and problems while adjusting to new situations.
Time Management: Providing excellent service requires you to manage your time efficiently to ensure timely responses to customer inquiries.
Professionalism: Even in challenging situations, it is important to maintain a professional and courteous approach.
Compliance and Security: Compliance and security are frequently necessary, particularly when dealing with sensitive customer information, which requires awareness and following any compliance or security protocols.
Language Skills: If you're giving support in a language other than your native language, it's important to have language skills, especially fluency and proficiency in that language.
Sales and Upselling (optional): Chat support positions may require you to promote products or services and engage in upselling or cross-selling. Having sales skills is beneficial for these cases.
Remote Work Skills: Being organized, self-motivated, and independent are essential skills for many remote jobs, such as online chat jobs.
Conclusion
In the era of digitalization consumers, chat agents are more important than ever. They are tools for providing instant help and personal communication for users confused with e-commerce and online services. The main reason why such new chat agents will develop over time is that companies try to deliver great customer experiences and gain the upper hand in a competitive and fast-paced digital age.
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